December 10th, 2010
admin
A AVG update may casue a 64bit windows 7 machine to enter a boot loop. More deatils are posted below from avg
More info is available on their website http://forums.avg.com/ww-en/avg-free-forum?sec=thread&act=show&id=132999#post_132999
Please see update towards the bottom of this post
we regret to inform you that latest virus database 271.1.1/3292 (432/3292) released 12:53 AM CET requested computer restart with inability to start the system again with error:
STOP: c0000135 The program can’t start because %hs is missing from your computer. Try reinstalling the program to fix this problem.
We have immediately downgraded published failing version to fully functional 271.1.1/3291 (432/3291).
If you have unfortunately met mentioned error, please follow these steps:
If is possible to boot into Safe Mode, then run System Restore before the night AVG update and re-install AVG.
——————————————————————————–
If is not possible to boot computer at all, please follow this How-To.
Or use AVG Rescue CD -> menu Utilities -> Midnight Commander -> navigate to /mnt/sda1/program files/ (or program files (x86)) and rename by F6 AVG folder to other name (for example AVG_old).
Windows 7 Startup Repair
Described at this Microsoft website – follow section “To open the System Recovery Options menu on your computer”
Then start your system again and re-install AVG.
Please accept our apologies for any inconveniences caused by this situation.
Thank you
Update from Kodl:
This issue is limited to 64-bit systems only, currently it looks like not all 64-bit systems though, we are investigating. The updated has been pulled from our servers and if you have not been affected by this issue, it is OK to update normally.
We will release some tool to help in fixing the systems affected by this bug. Also, a few users here in the forum have posted excellent descriptions of fixes that do not require full use of the Rescue CD.
In short, during boot, boot into the command mode (pressing F8) and rename/remove the AVG program folder, then boot normally. After this, you can run the repair installation of AVG.
See for example an excellent description here http://forums.avg.com/ww-en/avg-free-forum?sec=thread&act=show&id=133009#post_133009 by Pulse21
Again, please, accept our apologies and stay tuned for a more detailed description and a fix
STOP: c000021a {fatal System Error} The initial session process or system process terminated unexpectedly with a staus of 0×00000000 (0xc0000001 0x0010062c).
the system has been shut down
Windows vista machine ran an update yesterday and now runs start up recovery every time the machine tries to boot. The above message is shown when you try to boot with automatic restart disabled.
Selecting the view problem details option shows:
Problem Event Name: StartupRepairV2
Problem Signature 01: AutoFailover
Problem Signature 02: 6.0.6000.16386.6.0.6001.18000
Problem Signature 03: 6
Problem Signature 04: 72097
Problem Signature 05: BadDriver
Problem Signature 06: BadDriver
Problem Signature 07: 0
Problem Signature 08: 3
Problem Signature 09: WrpRepair
Problem Signature 10: 16389
We also have the error (0×800700002) when trying to run the system restore function.
Solution:
The most likely cause of our two error was a corrupt registry.
So here goes in C:/windows/system32/config Create a new folder called temp move the files DEFAULT, SAM, SECURITY, SOFTWARE and SYSTEM and all the associated .Log files to the Temp folder you just created.
Within C:/windows/system32/config there is a folder called RegBack copy every file in this folder back to C:/windows/system32/config. Rebooted the machine and Bingo the machine booted back up
Let me know if this solves your problem!!
Problem Signature:
Problem Event Name: StartupRepairOffline
Problem Signature 01: 6.1.7600.16385
Problem Signature 02: 6.1.7600.16385
Problem Signature 03: unknown
Problem Signature 04: 21200928
Problem Signature 05: AutoFailover
Problem Signature 06: 28
Problem Signature 07: NoRootCause
OS Version: 6.1.76000.2.0.0.256.1
Locale ID: 1033
Solution:
After trying SFC /scannow and chkdisk and various other things, I decided that a fresh install was required. While backing up the customers data I had a brainwave, why I dont know but this is how I solved this problem.
in C:/windows/system32/config Create a new folder called temp move the files DEFAULT, SAM, SECURITY, SOFTWARE and SYSTEM and all the associated .Log files to the Temp folder you just created.
Within C:/windows/system32/config there is a folder called RegBack copy every file in this folder back to C:/windows/system32/config. Rebooted the machine and Bingo the machine booted back up
Let me know if this solves your problem!!
November 24th, 2010
admin
Error Message: Blue Screen PIO System Verification error in Sonypvl3.sys
Program: On Windows Shutdown
OS: Windows XP
Solution:
This issue is to do with the Sony Handicam, More specifically the Picture Package software which came with the camera. Uninstal or update the software to solve this issue. This could also be caused by the Handicam usb drivers. Remove them and install the latest ones from Sony.
The updated USB Driver can be found Here
November 23rd, 2010
admin
Error Message: When shutting down windows XP a blue screen consistently occurs. The error given is IRQL_NOT_LESS_OR_EQUAL with the number 0x0000000a.
Malware and spyware scans have not shown any problems and have not solved the problem
Program: Windows XP
OS: Windows XP
Other Info:
Solution:
Our particular solution to this problem can be found in another or our blog posts here.
Error Message: Using the paintshop photo project creator you cannot view any folders or files in the media viewer. Only the Desktop and My Computer are shown. This list does not expand and show the rest of the files on your computer
Program: Corel Paintshop Photo Pro x3
OS: Windows 7
Other Info:
Solution: Having spoke to Corel support there are only a few instances of this problem. There solution usually is to remove the Outlook key in the regestry under Windows > Explorer > Desktop >Namespace.
This didnt work for my situation, a full install of the Operating system and then to install the corel package straight away before installing anything else.
This has solved the problem.
There was probably some incompatibility with software already installed on the machine. In this case extras were blackberry software and orange internet anywhere software.
Error Message: Application failed to initialize: 0x800106ba. A probelm Caused Windows Defender Service to stop. To Start the service, restart your computer or search Help and Support on how to start a service manually.
Program: Windows Defender
OS: Windows XP
Other Info: Error dialog comes up on boot, Windows defender is in msconfig to boot on start, When starting the defender service manually the service failes with the error: Could not start the Windows Defender Service on the Local Computer. Error 0x80071b90: The system licence has expired. Your logon request is denied.
Solution: Uninstall Windows Defender, and then reinstall Windows Defender. To do this, follow these steps:
1. Click Start, click Run, type appwiz.cpl, and then click OK.
2. Click Windows Defender, and then click Remove.
3. Follow the prompts to uninstall Windows Defender.
4. To reinstall Windows Defender, visit the following Microsoft Web site:
http://www.microsoft.com/athome/security/spyware/software
Error Message: Another application has the switch identities or identity login dialog showing. Choose one identity in that dialog before launching this application again.
Program: Microsoft Office 2007
OS: Windows XP
Other Info: Message Shows up when Outlook 2007 is automatically started when windows boots using MSconfig. The Error message shows up straight after outlook loads, once you click ok outlook functions as normal.
Solution: This problem started occurring after a windows update had installed windows desktop search. Desktop search was indexing all the files on the computer. Remove Windows Desktop and the problem goes away. As my client has no use for desktop search this was an acceptable solution.
It is not clear if this issue goes away once windows desktop search finishes its initial index. Maybe somebody could post if they have any success.
